The Incidents Are Link-ed
(A man with two children, about ages eight and eleven, come in and look at games.)
Man: “All right, you can pick one game to play together.”
(The kids pick ‘Legend of Zelda: Skyward Sword.’)
Man: “This is the game you want?”
(The children nod yes.)
Man: “Okay, then.”
(They come to my counter.)
Me: “Um, sir, this is a single-player game; your children won’t be able to play it together.”
Man: “Oh.” *turns to his kids* “You guys can share and take turns right?”
Children: “Yes, dad!”
Man: “All right, then.”
(They pay and leave. About an hour and a half later, the man comes back.)
Me: “Hello again, sir! Can I help you?”
Man: “Yes, I’d like to return this.” *holds the same game*
Me: “Of course, sir. Was there any damage to the game?”
Man: “No, but nearly. My kids nearly broke the game in half by fighting over who got to play first!”
Question of the Week
Have you ever served a bad customer who got what they deserved?