Thank You For Calling An Actual Human Being

Employee: *sounding exhausted* “Thank you for calling [Company] tech support. My name is [Employee]. How can I help you?”

Me: “Good morning. You sound like you’ve had a long shift.”

Employee: “No, I just got on. I just got back into weight lifting. I’m 37 and I acted like I was 24, so I’m feeling the hurt.”

(He was able to help me with my problem, and we’re just wrapping up the call.)

Employee: “Thank you very much for your advice. I’ll try to pep up my voice a bit.”

(It was a strange and pleasant experience to have a phone rep that would break script and relate to their customers like an actual human being.)