Customer: “Helloooo! I’m at the desk!”
Me: “Oh, sorry, you just walked in. I was just coming to see to you !”
Customer: *demanding tone* “I’m wanting go bright red, okay?!”
Me: “Well, I will take you over first, then we can have a proper consultation.”
Customer: “Right then!”
Me: “If you are wanting to go bright red, we would need to strip the colour out because you are jet black.”
Customer: “Well, I don’t want that; it hurts when it gets stripped! I want bright red now, from the poster! I’m the customer; I’m always right!”
Me: “Well, I have been doing hairdressing for two years, and to be honest, it doesn’t hurt because it won’t be on your scalp.”
Customer: “Well, I’m still right. If you put the red on, it will work!”
Me: “Okay, then.”
(After I apply the color to keep her happy…)
Customer: “Where is my f***ing bright red hair?!”
Me: “I told you it wouldn’t work. As you said, you’re the customer, and you’re always right!”
(She ended up keeping her mouth shut. Thankfully, she didn’t come back again!)