Should Have Driven Home The Point More
(I’d worked for this particular pizza chain for many years before finally getting my own store. My first month there I realize I need to hire more staff and start taking applications right away. One of my very first interviews is for a delivery driver position and it is going well. We go over in detail what his job duties would be and he seems really excited about the job.)
Me: “Well, everything looks great, I really like your enthusiasm, and I think you’ll be a great fit for this job. Now all I need to do is run an MVR (Motor Vehicle Report) on you and make sure you’re eligible to drive. It should only take a few days and I’ll let you know. I just need to see your license.”
Interviewee: “What license?”
Me: “Your driver’s license…”
Interviewee: “Oh, I don’t have one of those.”
Me: “You don’t have a driver’s license? You do realize this position is for a delivery driver, right?”
Interviewee: “Yeah, but I didn’t think I needed to have a license to do that.”
Me: “You didn’t think you needed a driver’s license to drive?”
(After this I started asking every potential applicant BEFORE bringing them in for an interview. In the two years since this happened I’ve had this exact same conversation with more than a dozen people.)
Question of the Week
Have you ever served a bad customer who got what they deserved?