5 Stories About Customers Being Too Stupid To Use Technology!
Technology is all around us, improving our lives and allowing you to read stories about stupid customers on your phones. Customers like the following sorry collection, who will inevitably be the first to go when the great robot revolution begins:
The Wrong Outlet For Your Problems
Tech Support | USA
Me: “Okay, ma’am, let’s try resetting your modem.”
Customer: “How do I do that?”
Me: “Is there a button on the modem?”
Customer: “No.”
Me: “That’s okay. Not all modems have a reset button. We can just unplug it and plug it back in.”
Customer: “Which cord do I unplug?”
Me: “The one that plugs into the wall.”
Customer: “Which one is that?”
Me: “Do you see those larger wires come from the back that goes into your computer?”
Customer: “Yeah.”
Me: “None of the wires that look like that.”
Customer: “Oh… okay. So this small one that says Modem?”
Me: “That’s the one.”
Customer: “What about this other one?”
Me: “What other one?”
Customer: “There’s another thin wire that goes to this other box.”
Me: “That’s for your phone. Leave that one alone.”
Customer: “Okay. So pull out that wire?”
Me: “No. Just–”
Customer: *click*
The CDs Are Full But The Mind Is Blank
Tech Support | USA
Me: “Alright, sir, I looked at your computer and it looks like you need to reinstall your office software before we can proceed.”
Customer: “Oh, okay.”
Me: “Can you show me where your software installation CDs are?”
Customer: “My what?”
Me: “The CDs that your office software came on when you first bought them.”
Customer: “Oh, I threw those out.”
Me: “Why? Was there something wrong with them?”
Customer: “No, of course not. I installed the software and then threw out the empty discs.”
Byte Off More Than You Can Chew
Computer Store | USA
Me: “Good morning, what can I do for you?”
Customer: “Well, a few of my friends have been talking about this ‘internet’ thing. Is it any good?”
Me: “Yes, it is very useful. I use it all the time.”
Customer: “Oh, good.” *pulls something from his pocket*
Customer: “Could you put it on to this floppy disc for me, please?”
Me: “The entire Internet?”
Customer: “Yes, please!”
Furniture Store | USA
Me: “Hello Mrs. [Customer’s Name], I have the bid for your cabinets done.”
Customer: “Great, thanks! Can you fax me a copy?”
Me: “No problem, what’s the number?”
Customer: *gives me the number*
Me: “Okay, I will send it over right now.”
Customer: “One more thing, this fax is at my work – could you please fold the paper in half before you fax it? I don’t want any of my coworkers to know that I am remodeling my house!”
Copy Shop | USA
(A distressed older gentleman approached me, after having used the self-service copy machines.)
Customer: “I only made four copies in black and white and it’s charging me $19.50!”
Me: “Hmm, that’s a bit odd. Did you take your credit card out already, sir?”
Customer: “Yes! And it started charging me!”
Me: “Wait. It shouldn’t be doing something like that…”
Customer: “It is!”
(We walk over to the copy machine in question.)
Customer: *points* “See? It’s even going up to $19.53!”
(One quick glance and I instantly know what’s wrong.)
Me: “Sir, that is the clock.”
Customer: “What?!”
Me: “Once you eject your card, it goes to the clock, and our card readers they’re set to 24-hour time.”
Customer: “Ooohhh! Thank you!”
If you or someone you know have had your own “slaps forehead” experience with technology, share it with us here, so we can all be better prepared for when SkyNet starts the robopocalypse!
Question of the Week
Have you ever served a bad customer who got what they deserved?
