A Hail Of Outrageous Requests

, , , , , , | Right | November 15, 2017

(I work at a theme park. It’s a particularly busy day and I’m working at a ride that includes live animals, such as giraffes and rhinos. It has just started thundering and hailing, and we have to cease operation, as have all the other outdoor rides in the park. Most people are leaving the queue to get somewhere dry. I am standing in the hail, dripping wet, only wearing my uniform, which consists of shorts and a polo shirt. I am already on the edge of tears when a customer fights her way to the front of the line and starts yelling.)

Customer: “WHAT IS THIS MADNESS? WHY ARE YOU REFUSING TO RUN THE RIDE?”

Me: “I am very sorry, madam, but under these weather conditions it is not possible to operate the ride safely.”

Customer: “It is just a stupid truck going around; that can’t be dangerous. You’re just making excuses!”

Me: “I’m very sorry, but this experience includes live animals such as rhinos and giraffes, and we can’t possibly account for their behaviour during this storm.”

Customer: “I AM GOING TO GO ON A DIFFERENT RIDE, THEN! LET ME OUT OF HERE!”

Me: “I’m sorry, but all of our other rides are going to be shut down due to the weather. It is not safe to operate under these conditions.”

Customer: “THEN MAKE IT STOP!”

(At this point my team leader comes over, sees that I’m covered in red spots from the hail, sends me inside the control box to warm up, and takes over dealing with the angry customer. My coworkers stare at me, bewildered.)

Coworker: “What the h*** was that about?”

Me: “I’m not quite sure, but I think someone just told me to control the weather.”

Some Managers Like To Rip You A Cart

, , , , , , | Working | November 14, 2017

(I work at a theme park in a portable cart. At my cart, there is no phone but company policy says we aren’t allowed to have cell phones on our person. The main store at the theme park is also in charge of my cart, so if there is a problem, I send people to the store. Unfortunately, the manager on duty doesn’t like me, for reasons unknown. Of course, she is in charge when my till freezes in the middle of a transaction.)

Me: *to the customer* “I am so sorry; my cash register isn’t working. Unfortunately, company policy says I can’t keep a cell on me, so if you don’t mind going into that store—” *points to store in front of me* “—and asking for [Manager], she can help.”

(The customer walks into the store. I wait a few minutes and my manager, who doesn’t look happy, comes out. She fixes my till and leaves, blaming me for the broken till, as I finish counting out the customers.)

Customer #1: “I am sorry you have to work with her.”

(I don’t get along with my manager, but it would look bad to bad-mouth her in front of people, so I just smile and nod.)

Customer #2: “When we came up and told her that your till was broken, she asked us why we were telling her. Obviously, you can’t leave this cart alone; someone might steal something.”

Me: “Yup.” *trying to keep my smile from showing*

Customer #1: “Keep up the good work.” *winks at me and walks away with purchases*

(Thank you, [Customer #1 and #2], I felt good all day.)

Not Amused At The Amusement Park

, , , , , | Working | November 3, 2017

(I have just turned 16. I work in the game department of an amusement park, where we operate the games and give out prizes to the customers manually, as only a few games start when the customer puts money in. I am stationed at one of the more stressful games, where up to fourteen people can play against each other, and the winner gets a prize determined by how many people are playing. I have had several full rounds with 14 people playing, and have a big crowd waiting to play. A young couple and their son, maybe five or six years old, come up and join the next game. It’s full, and I activate all the sections, but manage to deactivate the sections that the father and son are playing on. I realize midway through the game, and talk to them after it has ended.)

Me: “I’m very sorry; I managed to deactivate your sections before we started the game. I would be happy to either refund your money, or let you play a game with just the two of you so that you are guaranteed a prize, but I cannot give you the first prize since it would only be the two of you.”

Father: “I just feel like we should be allowed to play for the first prize, since you messed up.”

Me: “I am very sorry for messing up, but I cannot let you play for the first prize as I would get in a lot of trouble.”

(I can see the mother getting angry as I apologize, and before the father can get another word in, she snaps.)

Mother: “I JUST CAN’T BELIEVE THAT THEY HIRE SUCH STUPID CHILDREN FOR THIS JOB! IT HAS BEEN A HOT DAY, AND THE LINES HAVE BEEN SUPER LONG, AND WE CAME HERE TO WIN A BIG PRIZE FOR OUR SON BECAUSE HE HAS BEEN HAVING A HORRIBLE DAY!”

Me: “I’m very so—”

Mother: “THIS SHOULD COME OUT OF YOUR PAY! YOU SHOULD GIVE US THE FIRST PRIZE AND PAY FOR IT YOURSELF, YOU USELESS B****! I’M GOING TO SUE YOU AND THIS WHOLE STUPID PLACE, YOU STUPID B****!”

(The father finally manages to calm her down and turns to me.)

Father: “We will take our money back, please.”

(I give them their money back and realize that there are several people still around the game. As soon as the couple and their son leaves, all the people that had gathered also leave. Shaking, I step out of the game booth to breathe, when a coworker comes up to me.)

Coworker: “Are you okay? I could hear her screaming all the way up at my game. You’re doing a great job.”

(I promptly start crying and ask her if she can watch my game so that I can go and breathe in the office for a second. My supervisor hears me crying and asks what has happened. As I tell her, she gets more and more angry, and asks me to come back out and see if the lady is still there so that I can point her out.)

Me: “That’s her, over there.”

(The lady obviously spots me with my supervisor and comes stomping down towards us.)

Mother: “Look, I obviously upset you earlier, so I’m here to apologize.” *steps a little closer to me* “I’ve been working in this kind of industry for several years, and you just have to suck up and get used to it. I mean, you have to just own up to your mistakes and listen to the customer.” *steps even closer, causing me to step back*

Supervisor: “Ma’am, you need to step back from my employee.”

Mother: “I’M JUST TRYING TO APOLOGIZE! SHE MADE A MISTAKE AND SHOULD OWN UP TO IT; LET ME APOLOGIZE!” *looks as if she is going to shove my supervisor.*

(My supervisor then radioed in to security that they needed to get up there ASAP, and not even two minutes later they came running. I had started crying again, and two of the security officers took me away with them to calm me down. I ended up getting a free soda from one of them, and the lady was told if she ever got within a 50 meter radius of me, they would kick her and her family out permanently.)

Can’t Vouch For Their Honesty

, , , , , | Right | October 31, 2017

During Halloween, we sell special themed necklaces that people can buy either online or in store with a voucher coupon.

On the first night of our most recent Halloween season, I was working alone with another team lead who was new and had never done this type of event before.

We scanned one person’s coupon, but it wouldn’t print. We thought it was our doing and tried many different ways of scanning the voucher. The customer, however, was calm and polite throughout. This should have been a tip-off for us. Finally, we decided to just give them the necklace and keep their voucher for the manager to work out later.

The next day, the manager pulled me aside and showed me the voucher the customer used. You can only use the voucher the day of purchase, and the customer had bought it two days prior. This means some retail associate gave the customer back their voucher and they decided to use it again. This is why they were so calm; they knew they were scamming us and wanted to watch us scramble and give it to them for free.

Ever Since They Shut Down Jurassic Park

, , , | Right | October 24, 2017

Me: “Can I answer any questions you may have about our exhibit?”

Father With Child: “Yes. Are the dinosaurs still alive? We haven’t seen any real ones lately.”

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