Not Dropping The Charges
Electronics Store | Right
| March 12, 2013
(A customer comes in to return a totally shattered phone.)
Customer: “It’s really cold outside and I was using it and pop!”
Me: “This looks like it was dropped.”
Customer: “I didn’t drop it; it just cracked!”
Me: “That’s not possible.”
Customer: “I want to see your manager.”
Me: “That won’t be necessary.”
Customer: “Excuse me?”
Me: “That won’t be necessary. Just like me, he is not going to want his intelligence questioned by someone who claims he just saw the laws of physics being broken, at the hands of an irresponsible user.”
Customer: “…fine. I might have dropped it on the ice.”
Me: “Now we’re getting somewhere.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
