In Line And Out Of Line, Part 3
(Today is a busy weekend. I’m working checkout and there is a huge line waiting. In the middle of one of my transactions, a woman cuts everyone in line. The people in line are visibly agitated but just let it go.)
Me: “Sorry, ma’am. I cannot check you out. These customers have been waiting in line patiently for their turn. Please go wait like everyone else.”
Customer: “I’m in a hurry. Please, can you make an exception just this once?”
Me: “Ma’am, I’m sorry, but it just wouldn’t be fair for everyone else in line. Please wait for your turn.”
(After I say this, the customer’s mood quickly swings from a cheery to angry.)
Customer: “This store should treat their customers better! I’m giving them all my hard earned money. You know what? F*** this place and everyone here! You people are f******* idiots! I’m going to shop at [Competitor]!” *storms out without her items*
(As she turns her back and storms off, almost everyone in line, and even some people in other lines, flip her off in unison.)
Question of the Week
Have you ever served a bad customer who got what they deserved?