I Swear By My Password
(I work for an ISP that also provides e-mail. The phone rings.)
Me: “Thank you for calling [Provider]. How can I help you today?”
Customer: “Hi, I just got a new computer, and I can’t remember the password to log into my e-mail.”
Me: “I can certainly help you out with that. Give me one moment to bring up your account.”
(I verify some information with her and bring up her info, including her e-mail password. Because of what it is though, I’m having trouble figuring out how to give it to her.)
Me: “Okay… So, I have your password up now. So I just want to be clear that what I’m about to tell you is really what I’m seeing on my screen.”
Customer: “All right.”
Me: “Okay, well, the password is ‘f*** you.'”
(I hear some typing in the background.)
Customer: “Great! That was it! Thank you so much!” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?