His Definition Of Solid Is Not So Solid
Tech Support | Right
| April 22, 2013
(I’m on the phone with a customer who is having an Internet connection problem.)
Me: “Is the light on your modem blinking?”
Customer: “No.”
Me: “So, it is solid then?”
Customer: “Yes. It’s solid, then it’s off, then it’s solid again, then it’s off again…”
Question of the Week
Have you ever served a bad customer who got what they deserved?