H2-D’oh! Part 2
(At my store, cashiers shout to the barista which drinks have been ordered. The exceptions to this are water and soda; customers get cups for that and are directed to the soda fountain.)
Cashier: “Can you make my customer a caramel latte?”
Me: “You got it!”
(I make the drink, and a woman walks up to the counter.)
Customer: “Is this mine?”
Me: “A caramel latte?”
Customer: “Thanks!”
(She takes it and leaves. Ten minutes later, she comes back to the counter.)
Customer: “I don’t think this is what I ordered.”
Me: “Oh, I’m so sorry. I’ll remake yours. What did you order?”
Customer: “Oh, I ordered water.”
Me: *speechless*
(Another customer walks up to the counter.)
Other Customer: “I don’t mean to bother, but I ordered a caramel latte a long time ago. Is it ready yet?”
Me: *internally screaming*
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Question of the Week
Have you ever served a bad customer who got what they deserved?
