Gunning For A Sale
Home Improvement | Right
| November 26, 2015
Me: “Thank you for calling [Store]. How may I direct your call?”
Customer: “Yeah, I was calling to see if you sell bullets?”
Me: “I’m sorry, could you repeat that?”
Customer: “Do you sell bullets? Like for reloading?”
Me: *thinking maybe he is confused and needs the ‘bullet’ CO2 cartridges we sell for some of our air-powered nailers* “Bullets… as in bullets for guns, or…?”
Customer: “Yes! Bullets! For shooting!”
Me: “I’m sorry, sir, we do not. We sell home improvement items and bullets are not a home improvement item.”
Customer: “…Are you sure?”
Question of the Week
Have you ever served a bad customer who got what they deserved?
