Focus More On The Zappers And Less On The Zingers
I work at an infomercial store; we sell items that are advertised on infomercial channels.
Customer: “I want to buy a mosquito zapper.”
I show him to the right section, and we make some good conversation with him about how bad the mosquitoes are this year.
Customer: “I’m at war with the mosquitoes!”
He pulls up his sleeve to show me his arm COVERED in mosquito bites.
Customer: “I’m still alive though!
Me: “Haha, yep. Still standing.”
Immediately after, I realize what I said, and my eyes go wide. I told a man that he’s still standing.
A man in a wheelchair.
Luckily, he either ignored it or just didn’t hear what I said. He got the $60 zapper, by the way.
Question of the Week
Have you ever served a bad customer who got what they deserved?