Fighting Hire With Fire, Part 3

| Working | January 30, 2013

(Our return policy is to give store credit when the customer has a gift receipt.)

Customer: “I’d like to return this CD. I have the receipt.”

Me: “Okay, with your gift receipt, all I can do is store credit.”

Customer: “No, I’ll have the cash.”

Me: “That’s not an option. If you have the original receipt, I can give credit that way, but with the gift receipt, it’s store credit or nothing.”

Customer: “This is f****** stupid. You are a f****** a**hole!”

Me: “I don’t make the rules; I just follow them.”

Customer: *pulls another receipt out* “I have the original receipt.”

Me: “Okay, so this was paid with a credit card. Do you have that Visa? I need it to put the credit on it.”

Customer: “No, just put it on there.”

Me: “Sir, I need the card to put the credit on it. Without the same card, it’s store credit or no return.”

Customer: “F*** you!”

Me: “No, thank you.”

Customer: “Give me the store credit, you f***ing a**hole.”

Me: “I will process your return, but you will NOT speak another word to me or I will call the police outside and tell them how you’ve harassed me this whole time.”

Customer:*shuts up*

(Two weeks later, I recognize this customer in line again. I’ve changed my hairstyle and am wearing my glasses, so he doesn’t know me at all.)

Customer: “I want to turn in this job application.”

Me: *takes his application* “Okay, thanks… I’ll it give to my manager.”

Customer: “Thanks! What is your name?”

Me: “I believe you remember me from two weeks ago?! You called me a f****** a**hole, if I remember correctly?”

Customer: “Uh… you remember that?”

Me: “I never forget a face, but more importantly, I never forget people like you. I alerted security to your behavior last time, and as soon as you walk away from here, I’ll call them again. I’m also banning you from the store, and I now have your name, phone number, and address from this application. Please never return again, or I will call the police on you.”

(He literally turned white and sprinted from the counter. Thank goodness I’ve got the authority to do this!)

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