Don’t Confuse “The Back” With The Room Of Requirement

Me: “Thank you for calling [Furniture Store]. How can I help you?”

Caller: “Do you sell cellulite cream?”

Me: “Ma’am, this is [Furniture Store]. I’m pretty sure we don’t carry anything like that.”

Caller: *Demanding.* “Well, can you at least check?! Is it in the back?”

I just put her on hold, stand there for a minute, and pick up the phone again.

Me: “We don’t have any cellulite cream back there. We must be out of stock.”

She accepted that answer.