Customers Can Be Both Naughty And Nice

(I am working at a very popular toy store around the Christmas holiday. Naturally, we are very busy. As a result, we run out of our larger size bags. A man comes up to the counter with two smaller building sets and a very large one. I have a very long line behind him.)

Me: “Would you like bags for these?”

Customer: *rudely* “Of course I would!”

Me: “Well, we have unfortunately run out of the larger bags, but I can bag the small boxes for you.”

Customer: “What kind of f****** store runs out of bags? You are a s*** employee! It’s f****** snowing out there! My toys are going to be ruined!”

Me: “I’m very sorry, sir. We have been extremely busy this week. I can do my best to cover your box so it doesn’t get ruined.

(I take two smaller bags and place them on each end, covering a majority of the box. By this time, people throughout the store are staring.)

Customer: “What the f*** is this going to do?! You piece of s***! How f****** useless are you? Who the h*** hired your dumb a**, b****?”

(He throws the boxes over the counter back at me. I have never worked retail before, so I am very overwhelmed and begin to cry as he screams at me in the middle of the store. I’m trying to not be confrontational and just get him out as quickly as possible. He continues to throw things and swear loudly. My manager comes over and tells him that the authorities have been called and that he should leave the store immediately.)

Customer: “Fine! F*** all of you and f*** this store! I don’t need this s***!” *storms out*

(I quietly begin to check out the next customer, still crying slightly and shaking. She looks at me and says:)

Next Customer: “Don’t worry about him sweetie. He’s a d***.”

(She handed me a candy cane before she left. For twenty solid minutes I had people coming to my register so they could apologize for his behavior and make me feel better.)