Can’t Compete With Common Sense
Sporting Goods Store | Right
| July 29, 2014
(My supervisor is filling in for a cashier. A customer checking out hands him a coupon from one of our competitor stores. Corporate has recently told us we can only match it if we have a similar coupon running, which we don’t for this one.)
Customer: “You ALWAYS take competitor coupons!”
Supervisor: “Unfortunately, sir, we can’t honor this one.”
Customer: “Well, what’s stopping me from taking this coupon and buying this same item from THEIR store?”
Supervisor: “What a novel idea.”
(The customer walked out without another word.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
