Building Up Abuse About The Building

(I work as maintenance coordinator for a property management company. I get a call from a nearly 30-year-old tenant’s mother.)

Me: “Hello, This is [My Name]. How can I help—”

Mother: “You listen here. I am going to sue the living s*** out of you and you negligent company unless you fix the issues in my son’s apartment!”

Me: “I’ll do everything I can. What is the—”

Mother: “Well, YOU have already been doing ALL that YOU can. Maybe I need to talk to someone else, cause all you can do is f*** all!”

Me: “Ma’am, I’m more than happy to assist you in any way I can but I will stop this conversation if you continue to be abusive. What is the add—”

Mother: “I’M BEING ABUSIVE?! You take my money EVERY MONTH so my son can live in that s***-hole! Breathing in mold, dealing with rats and roaches! WHAT ABOUT THE GOD-D*** HOLE IN THE CEILING?! Don’t you think that’s abusive!?”

Me: “Ma’am, I have no knowledge of any unit having any of these problems but for me to help I need the address—”

Mother: “YOU HAVE NO F****** KNOWLEDGE?! LET ME TALK TO YOUR MANAGER!”

(At this point I lose my patience.)

Me: “Ma’am, did you sign the lease for your son or were you present for the signing of the lease?”

Mother: “No, I did not, but what the h*** does that have to do with anything?”

Me: “It MEANS I legally do not have to talk you. NO ONE here has to, and if you continue to be this abrasive on the phone, I will advise the property manager to evict your adult son from his unit. I DON’T WANT TO DO THAT! Now, PLEASE, if you want me to help I need the ADDRESS!”

Mother: “Fine, it’s [address].”

Me: “Ma’am, we don’t even manage that building. It’s managed by [Other Management Company].”

Mother: “Well, then, how do I get ahold of them?”

Me: “Let me Google that for you. ” *hangs up phone*