Brace Yourself For A Long Wait
(I am 13-years old and getting a check up on my braces. The orthodontist is from out-of-town and only comes in two days a week. He has been beating around the bush for a while on when I can get the braces off, but he finally tells me that it’s time to remove them. My mother goes to make an appointment with the receptionist.)
Mom: “Hi there! Dr. [Orthodontist] said [My Name] can finally get the braces off!”
Receptionist: *typing on her computer* “Yes, I heard.”
Mom: “So… when can we make that appointment for?”
Receptionist: “Mm. I don’t know. Dr. [Orthodontist] is booked for the next few months.”
Mom: “Excuse me? I thought that he would have some time open to make this appointment… that he just recommended.”
Receptionist: “Well, it looks like there’s some time in the schedule for [a date three months from now]. It might not be enough time to remove the braces, though. That’s quite a long procedure.”
Mom: “Woah! That’s a long way off! Are you sure you don’t have anything sooner?”
Receptionist: *glaring at Mom* “Dr. [Orthodontist] is very busy. He’s doing this town a huge favor by coming up here, out of the goodness of his heart. You should be grateful that he can make time for you at all.”
Mom: *speechless*
(We took the appointment with the understanding that we would be at the top of the wait list for an earlier one. I got the braces off only a month later, but my mom still laughs about “the goodness of the orthodontist’s heart.”)
Question of the Week
Have you ever served a bad customer who got what they deserved?