A War Veteran Ally
(We have a regular customer who is a WW II veteran, at least 90-years-old, and lives alone. He prides himself on being cantankerous. I always make an effort to be nice to him so that he’ll have no excuse for throwing his food on the belt, insulting us, etc. I’m a young woman, and I wear a LGBT-rainbow bracelet to work.)
Me: *while ringing up items* “Good morning, sir. How are you today?”
Customer: “You’re nice to me. Most people aren’t, you know.”
Me: “Well, you served our country. That seems a pretty good reason to be nice to you. Alrighty, sir, your total today is $13.95.”
Customer: “Good. I’ve got enough left over to take you out to lunch.”
Me: “You’ll have to check with my girlfriend on that.”
Customer: *as he pulls out money* “Are you lookin’? Don’t look!”
(This is a regular thing with him. I just smile and look away, holding out my hand for the money. My bracelet is in plain sight.)
Customer: “I don’t like a suspicious woman!”
Me: *deliberately, but lightly* “Neither does my girlfriend. Good thing I’ve been faithful to her the whole two years we’ve been together.”
(Customer finishes handing me the money. I ring him up, then give him the change and the receipt. My bagger is stifling laughter.)
Customer: “You know I’m only gonna get worse if you let me.”
Me: “I’ll let my girlfriend know, but I think you’re pretty harmless.”
Customer: “And I think you’re pretty, especially when you smile.”
Me: “Thank you. I’ll have to tell my girlfriend that! You have a good day, sir.”
Customer: “Don’t tell me what to do!” *grins and scooters off*
Bagger: “I don’t think he gets it.”
Me: “He treated me exactly the same as he would if I’d mentioned a boyfriend. Who knows, maybe he’s an LGBT ally!”
Question of the Week
Have you ever served a bad customer who got what they deserved?