Unfiltered Story #90839
(When other stores need cover, they generally call around and borrow baristas. I’m pretty much on speed dial for this store.
Since this store is in a shopping centre, they get some very interesting customers.)
Me: Hi, how can I help?
(The customer proceeds to list five drinks, and hands me several items to go into the store’s turbo oven).
Customer: Oh, on the ham and cheese croissant, could you remove the cheese?
Me: Oh… one second, let me check. [Supervisor], dumb question time: how do I take the cheese out of this? Is it a tong job, or do I use the plastic knives?
Supervisor: Tongs. It’s easy to get used to.
(I do so, put the now cheese-less croissant into the turbo oven and return to the customer.)
Me: (to Customer) Sorry about that. I’m from a different store, and we don’t usually get this particular request over there.
Customer: But you always do it.
Me: Maybe these guys do, but my store doesn’t.
Customer: But you always do it.
Me: … You’re not listening. I’ve never removed the cheese before – okay, nevermind. Here’s your receipt!
Customer: But you always do it! (leaves in a huff)
Supervisor: There’s a reason people prefer [my store, which gets some pretty crazy customers] to here, you know.
Question of the Week
Have you ever served a bad customer who got what they deserved?