Unfiltered Story #57206
I fill in for the receptionist, who has fallen ill. I usually work on a different floor, so I don’t know everything. I’m also terrible with names and faces, which I have no trouble admitting. There work about 500+ people in this company.
Visitor: Hi, I have a meeting at 1 o’clock. *it’s now 12:50 in the afternoon*
Me: All right, who do you have the meeting with?
Visitor: I don’t know.
Me: …Okay, but I don’t know either. You really don’t have a name?
Visitor: *with a big smile* No! We talked on the phone and I couldn’t hear his name.
Me: Well, if you don’t know the name I can’t really call for you. Don’t you have an e-mail from him or so?
Visitor *now giggling* No. But he works at [floor with about 200 employees!]. I have an internship-interview.
Me: …All right. That narrows it down to 200 people and you said it was a ‘he’… I can try the secretaries, in case they know anything? *I call them, but no one answers.* I’m really sorry, I can’t reach anyone, and I can’t really send an e-mail to everyone in this company asking if one of them has a meeting with you. That won’t really make a good impression for you.
Visitor: Oh, but I can wait and see if he picks me up.
Me: People usually pick someone up when they know they are here. That’s why we call them.
Visitor: Oh, then I will call him around 1 or so.
*I look at my clock, it’s 4 minutes to 1 now*
Me: Well… since it is practially 1 o’clock, you could try calling him now?
Visitor: Oh, all right!
*She calls and connects easily. She hangs up*
Me: Well, who was it?
Visitor: …. I don’t know, I couldn’t hear his name. But he’ll come pick me up and then you can see it for yourself!
Me: Ah, but I don’t know all 500 employees by face, unfortunately…
Visitor: What, you don’t work here 5 days a week?!
Me: No, I filled in and I usually work on a different floor. But even if I did work here 5 days a week, I still couldn’t remember everyone. It about 500 employees, and soon 500 + 1.
Visitor: Oh, we’ll have to wait and see if I get the internship!
My collegue came picking her up and as expected, I didn’t know the name. However, I picked up the first name and looked through our online list and saw a picture that resembled. Now I remember, I do know that man! I carefully inquired with the man how the talk went and since it’s an obligated internship, we’ll probably see more of her soon…. I just wished I rememberd her face…
Question of the Week
Have you ever served a bad customer who got what they deserved?