Unfiltered Story #57194
I work at the biggest theme park in Canada. This happened summer 2016.
At my store we aren’t allowed to take $50+ USD and can only take plastic $100 Canadian dollars. We are told to always check if USD are fake but the only way we were taught is through a picture posted in the back room of a USD 100 (which we can’t eve take. Great thinking management).
It’s my firs week on the job and an American customer hands me a $20 America bill.
Me: Oh…um…
I look the bill over to show that I’m checking when I have no idea what I’m doing.
Customer #2: You hold it up to the light.
Me: Oh…thank you.
A Team lead sees what I’m doing and comes over
Team Lead: [My Name] what are you doing?
Me: we were told in training to always check for fakes
Team Lead: I am so sorry about this. [My name] go stock shelves, ill handle this.
Me: We were told to never let someone else use our till.
Team lead: Do you think I’m going to steal from you?
I leave, because I didn’t want to start off my first week accusing my Team Lead of theft. After the transaction is done my Team Lead pulls me aside.
Team Lead: What were you doing?
Me: It was a USD. We were told to always check.
Team Lead: You’re making them feel like theives.
Me: Some of them could be, that’s why we’re told to check.
Team Lead: I don’t care. That’s completely inappropriate. Just take the money.
Me: But I’ll get in trouble if it’s a fake. [Coworker] took a paper $100 and she got a warning form.
Team Lead: I.Dont.Care.
This Team lead mysteriously disappeared in August, even though her name was still on the schedule.
Question of the Week
Have you ever served a bad customer who got what they deserved?