Unfiltered Story #102280

(Some of our stores have a furniture department, but our store is a smaller branch, and therefore doesn’t carry everything that a larger store will have. It’s a pretty slow day, just after New Years, when everyone has pretty much finished with all of their returns from Christmas. A man and his wife walk in.)

Me: *smiles* “Good afternoon!”

Customer: “Hi. Where’s your furniture department?”

Me: “I’m sorry, we don’t have one.”

Customer: *getting angry* “Yes you do!”

Me: “I’m sorry, sir. We do have furniture online, but we’re a smaller branch, so we don’t carry any in store.”

(That’s when he got really angry, and started going off about how they had driven forty minutes, and he checked online, and he was pretty sure we carried it in store. To be fair, the website WAS very confusing, and didn’t clearly state which stores had a furniture department. Phones are a thing, though. He could have called to double check if he wasn’t sure.)