You’ve Been Benched
(I work at a historic site in Massachusetts, and we have strict no-touching rules. The customer had just purchased admission.)
Me: “All right, now, before you head in, just a reminder not to touch any of the furniture inside, as the pieces are several hundred years old.”
(The customer gives a noncommittal grunt before going into the site. Not five minutes later, I look inside and see him sitting on an 18th century bench, which I should add, has a rope across it to stop people from sitting on it.)
Me: “Sir, I’m sorry, but you can’t sit there.”
Customer: “Why not?”
Me: “The furniture pieces here are historic, and we can’t have visitors sitting on them.”
Customer: “Well, if you don’t want people sitting on the furniture, you should inform them before they pay!”
Question of the Week
Have you ever served a bad customer who got what they deserved?