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Will Have To Chew On That Lie For A While

| Right | March 31, 2015

(Our policy is that if a patron returns a book damaged, they pay for it. We get a lot of arguments that “it was like that when I checked it out,” but we check items for damage before they’re checked out.)

Coworker: “I’m sorry; it looks like this book was returned with damage. There’ll be a replacement fee.”

Patron: “I didn’t do it! It was like that before I checked it out!”

Coworker: “Ma’am, this book has been dog-chewed. There’s no way we would check a book out in this condition.”

Patron: “But it couldn’t have been me! I don’t even own a dog!”

(The book in question was a puppy-training manual.)


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