Used And Useless
(A customer is coming through my line with a series of energy drinks and several bags of chips. He is also holding a game with a receipt. I figure that he bought it in our game department.)
Me: “Oh, [Game]! I have been waiting for that to go on sale. It looks like a good game.”
Customer: “It’s okay. I finished the game in like a day though.”
(I’m puzzled by this, as he is holding the game.)
Me: “Really? Huh.”
Customer: “Yeah. I just tried to return it. It was too short. I can’t believe you guys didn’t take it back.”
Me: “So you bought a game and tried to return it because you finished it?”
Customer: “I was really dissatisfied after I finished it. Do you know where I can take it to return it? Or do I have to file a complaint or something?”
Me: “Well, it’s now a used game… so, [Used Game Store]?”
Customer: “They’ll only give me used game price.”
(We stand there for 10 minutes while he tries to grasp the concept of returns. He leaves in a huff. After, my boss comes over.)
Boss: “Did that just happen?”
Me: “Doesn’t it always?”
Question of the Week
Have you ever served a bad customer who got what they deserved?