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Thinks She’s The Big Cheese

| Right | January 10, 2015

(I used to work for a large franchise, but at a small location at which we stopped serving shredded cheese on sandwiches for a while. During this period, a woman comes in with her two preteen sons, and everything is just fine until we get to the cheese.)

Me: “And what kind of cheese would you like?”

Customer: “Shredded, please.”

Me: “Oh, I’m sorry, we don’t serve shredded on sandwiches.”

Customer: “What? But I always have shredded.”

Me: “I’m sorry, but the shredded cheese is more expensive than the regular, and since we’re a small location, we need to save it to season our cheese bread.”

(The customer is getting visibly angry now.)

Customer: “This is ridiculous! I’ve walked out of stores without shredded cheese before! I’m a paying customer! You’re supposed to give me what I want!”

Me: “I’m sorry, but I’m not allowed to serve shredded cheese. If you like, I can give you [two kinds of our regular cheese that are in the shredded cheese]. It’s basically the same thing, it just won’t be shredded.”

Customer: “I CAN’T believe this. How hard is it to shred cheese?! I’ve walked out of stores before!”

Me: “The cheese comes pre-shredded or pre-cut. I have no possible way of shredding the cheese here.”

Customer: “I am a paying customer! That other cheese tastes like plastic! I should speak to your manager about this! I’m paying and I should get what I want!”

(Suddenly, one of the customer’s sons, who has been looking increasingly uncomfortable, speaks up:)

Customer’s Son: “Mom. It’s just CHEESE.”

Customer: “I know but as a paying customer I should be getting what I want!”

(She didn’t walk out, but she kept repeating that she was a “paying customer” through the whole transaction. Her poor sons looked like they wished the ground would swallow them up.)

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