The Shows Aren’t The Only Thing They’re Missing
(Our phone number at work is almost the same as the local cable TV company; just the last two numbers are reversed. I get a lot of calls for them but they usually understand that they dialed incorrectly.)
Me: “Thanks for calling [Company]. How may I help you?”
Caller: “Yeah, my cable is out; I need you to come fix it.”
Me: “I am sorry, you have reached [Company], not the cable company.”
Caller: “Okay, but when can you get here to fix my cable?”
Me: “I am sorry, you have the wrong number. [Cable Company] is [Other Number]. If you call them, they can help you.”
Caller: “Okay, here is my address.” *gives me address* “Can you get here soon? I am missing my shows!”
Me: *gives up* “You bet, give us about 15 minutes. Be sure you are standing out on the lawn waving so we can find you easier.”
(She didn’t call back — must still be standing out on the lawn…)
Question of the Week
Have you ever served a bad customer who got what they deserved?