So Much Lol in Español
(I have just been transferred to a new department that is known among the employees for having a very strange manager. He has been showing me around and so far nothing strange has happened until:)
Manager: “Okay, now the toughest subject of all: customer service. What would you do if a kid threw a tantrum? Demonstrate.”
(He lies down and begins to fake cry and bang his fists.)
Me: “Um, there, there. Let me go find your parent…”
Manager: “That’s not bad. Now pretend there’s a grumpy old man.” *he starts flailing his limbs and complaining*
Me: “Sir, please explain to me what you need and I would be happy to help you.”
Manager: “Excellent. Okay, last one, customer that can’t speak English. Hola, ayudame por favor!”
Me: “Let me get you the manager; he speaks Spanish.”
Manager: “Great! I think you’ll fit in just fine here.”
Question of the Week
Have you ever served a bad customer who got what they deserved?