Showing Devilish Customers How It’s Done

(A particularly angry customer comes through my line. Despite my best and calmest efforts to help, she begins to yell at me in front of the whole line. Among other things, she calls me names, says I don’t deserve to be alive, and then tries to punch me on the top of my head. I have to spend a full twenty minutes in the break room to try and calm down. One of my coworkers has witnessed the whole thing. The very next day, the customer returns, acting like nothing has happened. My coworker suddenly stands in front of customer.)

Coworker: “Ma’am, I’m going to have to ask you to leave.”

Customer: “What?! Why?”

Coworker: “Because yesterday you yelled at and assaulted one of my coworkers until she cried. I believe that’s grounds for a ban from the store. Please get out.”

Customer: *growing angry* “You can’t do that, you brat!”

Coworker: “Ma’am, three minutes’ worth of security footage and several witnesses says I CAN do that. You will not be welcome here any longer. Leave.”

Customer: “You can just go to H***, you—”

Coworker: “I went there once. Now I RULE it. Now GET OUT OF OUR STORE.”

(By this time three of the managers have arrived to back him up and escort the customer out. She screamed for a little while longer but eventually left, and never came back!)