Seems To Have Enough Baggage Already
(I am in the middle of ringing up Customer #1, when the next person in line dumps her purchases on the counter. She then seems to notice the items I am scanning for Customer #].)
Customer #2: “Those aren’t mine.”
Me: “I know. I’ll be with you as soon as I’m done.”
Customer #2: *looks annoyed*
(Customer #1 only has a few items that are easily carried by hand, so I ask him whether he wants a bag or not. As soon as he leaves, I start to scan Customer #2’s items, and bag them for her as well. She has several small items.)
Customer #2: *clearly offended* “Why didn’t you ask me if I wanted a bag?”
Me: “Sorry?”
Customer #2: *gestures towards the retreating back of Customer #1* “You asked HIM if HE wanted a bag! Why wouldn’t you ask me the same thing?”
Me: “Um… I figured you might need one?”
Customer #2: “You should have asked!”
Me: “I’m sorry. Would you like a bag?”
Customer #2: “OF COURSE I want a bag!”
Question of the Week
Have you ever served a bad customer who got what they deserved?