Register Doesn’t Register

(I work a phone line that deals with online issues for a national company.)

Caller: “Hi. I registered for an online account, and now when I go on to register its telling me there’s an issue.”

Me: “Okay. Just so I understand, you’ve registered online, and then you’ve tried to do it again.”

Caller: “Yes.”

Me: “It won’t let you register because you’re already registered. You need to select login.”

Caller: “Oh. Okay.”