Rage Against The Machine

(I am the owner of a small business and have paid listings with a couple of websites. I haven’t had much response with one of them and decide to downgrade to a free listing as I can’t justify the expense anymore. I sent an email to the customer service department expressing my decision. I receive a response telling me that I must call their toll free number and speak directly to a representative so I can confirm I am who I say I am. So I call…)

Automated Response: “Thank you for calling customer service. We are sorry you are having a problem, goodbye!”

(And then the call was disconnected from their end. Thanks, guys.)