Phone-y Claim

(A young couple known for having drug problems regularly hangs out at our store. One day, the girl is so high she trips over her own feet and falls outside our door. Her boyfriend makes a huge fuss and claim we have to pay for it because she ruined it at our property. We check with our main office and discover we have no legal duty to pay her. A few weeks pass before they show up at our store again.)

Me: “Welcome to [store], how can I help you?”

Girl: “Don’t you remember me? I fell outside of here. It’s your store’s fault because the ground was uneven. That’s dangerous.”

(The ground outside was fine, and had been when she fell, but I didn’t want to argue.)

Me: “Oh, yes, I remember that, I hope you feel better from that fall.”

Girl: “Well, my phone got broken.”

Me: “Oh, that’s too bad.”

Girl: “It’s your store’s fault it got broken. You should pay up so I can buy a new one.”

Me: “How is it broken?”

Girl: “The screen is broken and nothing works. I can’t read messages or take calls or anything. It’s just ruined.”

Me: “Well, here’s the address to the main office, you can mail them and make your claim.”

Girl: “No. I need the cash.”

Me: “I can’t give out cash for a broken phone I haven’t seen, for a price I don’t even know is legit.”

(The girl grumbles and cusses for a while, but agrees to write up a claim to send. Meanwhile, her phone starts to ring and she answers it, talking to her boyfriend.)

Me: “Was that the ruined phone?”

Girl: “Yes, look at that crack!”

(She shows me a small hairline crack at the side, but it’s otherwise functioning properly.)

Me: “You said it couldn’t even make phone calls.”

Girl: *turns a pale and walks out without a word*

(Thankfully, we never saw her again.)