Paying The Price Of Stupidity
Customer: “What is the price of this?”
Me: *looking at price sticker* “It’s $20.”
Customer: “I thought things here were discounted?”
Me: “They are.” *I point to the price tag* “The original price was $100.”
(The customer points to the sticker with item’s model number printed on it.)
Customer: “That’s the price there.”
Me: “No. That’s the model number.”
Customer: “That’s the price, $3.85.”
Me: “No. There is no dollar sign in front of the number. It’s not the price, it’s the model number.”
Customer: “It’s clearly printed and it’s the price. You have to give it to me at that price, just as it’s written.”
Me: “Okay. You’ve got me. That’ll be $385, please.”
Customer: “What? Why? You can’t charge me that much!”
Me: “Well, you wanted the price to be just as it’s written, even though there is no dollar sign and it’s not on our normal price sticker. I need to point out that there is also no decimal point between the 3 and the 8.”
(The customer paid the $20.)
Question of the Week
Have you ever served a bad customer who got what they deserved?