Not A Big Fan Of Labels

| Right | November 21, 2016

(It’s quite a quiet day with just a steady trickle of customers. It’s all nice and quiet until a woman approaches me with her little basket full of goodies. She seems the typical “I’m too good to be shopping here” customer, but I remain pleasant as always. I scan her items through, and reach a couple of tins of beans.)

Customer: “Check that they’re two tins for £1.50.”

(I scan them through.)

Me: “Sorry. They’re [price] each.”

Customer: “No. It said on the shelf that there were two for £1.50!”

(Usually I call another member of staff from the floor to check prices, but it is quiet and the tinned food aisle isn’t too far away. I go and check it myself. I find a sign clearly stating that only one variety of beans are in the deal. The sort she picked up was next to them, with their own clear label. I take the labels off the shelf and take them back to the woman at the till. I show them to her.)

Me: “Sorry about the wait. I checked, and unfortunately it is only the [Brand #1] beans which are in the deal; these are [Brand #2], so they’re [price].”

Customer: *in a condescending tone* “Well, yes, the labels would say that now, wouldn’t they! I won’t take them.”

(I rung her up and waved her on her way. I didn’t point out that I did not have a label printer concealed down my t-shirt just to fix prices of baked beans…)

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