Needs To Read The Whole (Milk) Thing
(I don’t have a diagnosed dairy allergy, but I just feel better in general when I cut dairy out of my diet. I haven’t had any in so long that I know if I had any, even just a little, my digestive system would hate me. I also don’t eat a lot of sugar for similar reasons. I’m out running errands and decide to stop into Well Known Coffee Chain for a drink. There are two baristas working.)
Barista #1: “What can I get for you?”
Me: “Can I please get a iced [Drink], made with soy milk and with no sweetener added?”
Barista #1: “Sure!” *prints ticket and passes it to [Barista #2]*
(I go stand by the counter to wait. I’m not a particularly picky person, but if I’ve ordered something specific and see someone making it wrong I’ll try to nicely say something.)
Barista #2: *looks at my ticket, grabs a cup and proceeds to pull out a gallon jug of WHOLE milk and pour it in*
Me: “Um, excuse me, miss?”
Barista #2: *either doesn’t hear, or ignores me*
Me: *a little louder* “Excuse me, miss?”
Barista #2: “Yeah?”
Me: “I hate to interrupt, but, that’s whole milk.”
Barista #2: “And?”
Me: “I ordered soy, please.”
Barista #2: *sighs*
(She dumps out the whole milk and proceeds to pour soy milk into the SAME cup. Since I’m not technically allergic, I don’t say anything, but can’t help thinking that could be bad for someone actually allergic to dairy.)
Barista #2: *puts in the other main ingredients, then starts pumping a ton of sweetener into the cup!*
Me: “Miss!”
Barista #2: “What now?!”
Me: *getting irritated, but still trying to be nice* “I also ordered that with no sweetener, please.”
Barista #2: “Come on! I’ll have to remake the whole thing! Can’t you just take it? People like sweet things!”
Me: “I’m afraid I can’t do that.”
Barista #2: “Ugh! Why didn’t you say any of this before?”
Me: “Uh… because it’s on my order ticket that you read before you started making the drink?”
Barista #1: *walks over to see what’s taking so long* “How’s it going?”
Barista #2: “She keeps changing her order!”
Me: “I just want it the way it was ordered on the ticket, please.”
Barista #1: *looks at the ticket she printed, then back at her coworker* “You have GOT to read these, [Barista #2]! Just go start on [Task that doesn’t involve handling orders] and I’ll make this.”
(Barista #1 apologized and started remaking my drink in a new cup. I told her I deal with people at my job who don’t read anything either, and we had a nice chat before I left.)
Question of the Week
Have you ever served a bad customer who got what they deserved?