Misread The Situation
(I work on the front end of a well-known pharmacy as a cashier. We have four registers at the front, and only one is active right now, #3. There are signs on the other registers directing the customer to #3, with a bell included on #3 that says ‘please ring for service.’ I’m stocking an aisle, when a woman walks up to register #1.)
Me: “Ma’am, I’ll be right there to help you. Could you please go to register #3?”
Customer: “Sure, no problem.”
(I walk up behind the counter, logging onto register #3, while the woman has her items set out on register #4.)
Me: “Ma’am, could I help you at this register, please?”
Customer: “Oh, right. I guess it would help if I could read.”
Me: “Well, that’s not really my judgment to make.”
(The woman goes silent for the rest of the transaction. I ring her up, hand her her receipt, and ask if there’s anything else I can help her with.)
Customer: “No, but I certainly hope you’re nicer to your next customer!”
Question of the Week
Have you ever served a bad customer who got what they deserved?