Making A Dramatic Leap
(Right before closing, a patron comes up to the self-check machines with a very large pile of children’s books. After we’ve closed, he’s still using the machine and is having some difficulties with it.)
Coworker: “I can help you over here, sir.”
Patron: “No, I’ll do this myself.”
Coworker: “Well, those are programmed to turn off automatically after closing and they are about to turn off, so I can continue to check out to you over here.”
(The patron continues to use the self-check anyway, at which point he gets a message saying the computer is shutting down.)
Patron: “Why is this shutting down?! I’m using it!”
Coworker: “Those machines automatically turn themselves off after closing. I can check out to you over here.”
Patron: “So you’re saying you don’t want my children to read?!”
Question of the Week
Tell us about a customer who got caught in a lie!