Life Needs An Undo Button

(I work at an online backup company. Our pricing is based on what storage amounts are used. You can get a free small account and upgrade to a paid account with more space later.)

Me: “Thank you for calling [name of business], this is [my name] speaking. How can I help you?”

Caller: “Yeah, hi, I needed to wipe my hard drive. I got a free account, but it wasn’t enough space. I paid to upgrade and then wiped my drive. Where is all my backed up stuff?!”

Me: “When you upgraded the account, did you try to back up again so it would upload whatever didn’t fit before?”

Caller: “No, it didn’t say I needed to do that! I just paid for the extra space this morning! You mean I lost all of my stuff?”

Me: “Well, if you ran out of space, and then paid for more space, but didn’t back anything up, then all we’d have is what you backed up before.”

Caller: “So, you’re basically saying I’m an idiot, then?”

Me: “Uh…”