How To Polarize Your Customers

(I am epileptic, so I need to have a very specific type of tinted eyewear. I’ve recently moved to another state, and it’s time to get a new set of glasses. We’re in this store for the first time, with my glasses prescription in hand.)

Me: “Before I start looking at glasses, do you know if your company can polarize my glasses at the cross-axis, light blue tint? Like the ones I have on right now.”

Clerk: “Yeah.”

(I go and pick out two pairs, and start talking about prices and such with the clerk.)

Me: “So, how much more will it cost to have these polarized?”

Clerk: “Nothing, that’s free.”

Me: “And it’ll be the same shade as my glasses I’m wearing now?”

Clerk: “…No, that’s too complicated.”