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Grow Up Or Melt Down

| Right | August 2, 2011

Me: “Hello, [Bakery], [My Name] speaking. How can I help you?”

Customer: “I have a complaint about the cake you guys made for me.”

Me: “I’m sorry about that, sir. What was the problem?”

Customer: “It melted.”

Me: “Sir, did you purchase an ice cream cake?”

Customer: “Yes, and it melted when I left it on my counter last night.”

Me: “Sir, ice cream cake is made out of ice cream and will melt if you don’t keep it in the freezer.”

Customer: “This is not acceptable. I do not baby my cakes!”

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