Grow Up Or Melt Down
Me: “Hello, [Bakery], [My Name] speaking. How can I help you?”
Customer: “I have a complaint about the cake you guys made for me.”
Me: “I’m sorry about that, sir. What was the problem?”
Customer: “It melted.”
Me: “Sir, did you purchase an ice cream cake?”
Customer: “Yes, and it melted when I left it on my counter last night.”
Me: “Sir, ice cream cake is made out of ice cream and will melt if you don’t keep it in the freezer.”
Customer: “This is not acceptable. I do not baby my cakes!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
