Getting Sour About The Sour Cream
(I go through the drive-thru of my local hamburger franchise and order a cheeseburger and a sour cream and chive baked potato. When I get home, the potato is plain. Also, no sour cream, butter, salt, or pepper were included. I call and speak to the manager and explain.)
Manager: “You didn’t tell us you wanted the sour cream and chives for the potato.”
Me: “Wouldn’t ordering a ‘sour cream and chive baked potato’ kind of tip you off that I WANTED sour cream and chives?”
Manager: “No, you have to tell us.”
Me: “It’s in the NAME. Sour cream and chive is right there. I DID say I wanted a sour cream and chive baked potato; how is that not telling you what I wanted?”
Manager: “We can’t read your mind. I can’t credit you anything when you weren’t clear on what you wanted.”
Question of the Week
Have you ever served a bad customer who got what they deserved?