Getting Crabby At The Box Office
(I work in the box office of a theater company that performs different plays throughout the summer. Occasionally we get calls from people assuming we are a cinema.)
Me: “Box office. How can I help you?”
Customer: “Uh, yeah, can I place an order with you?”
Me: “Yes, this is the box office. You can order tickets with us.”
Customer: “Okay, I’m gonna get five crab cakes, two orders of—”
Me: “I’m sorry. What was that?”
Customer: “I want five orders of the crab cakes, and—”
Me: “I’m sorry. This is the box office of the theater at [Town].”
Customer: “What?”
Me: “The theater at [Town].”
Customer: “[Town]?”
Me: “Yes. This is the box office.”
Customer: “The box office.”
Me: “Yes.” *silence* “Did you want to order some tickets to a play?”
Customer: “… Yeah. So, I want five crab cakes and two ord—”
Me: “I’m sorry, sir. This isn’t a restaurant. This is the box office of the theater.”
Customer: “So you don’t have any crab cakes?”
Me: “I’m afraid not, sir. We only sell tickets to plays.”
Customer: “Okay, sounds great, thanks.” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
