General Positioning Stress
(The phone rings:)
Caller: “Hello, where is your store located?”
(I let them know the address and area landmarks.)
Caller: “Okay. Is that the nearest one to me?”
Me: “Um, well, I don’t know where you are currently located, so I’m not sure. We have several area locations.”
Caller: “Will you GPS some directions for me?”
Me: “I’m sorry, I don’t have the capabilities to do that, nor do I have your location. If you can tell me where you are right now, I can maybe give you some verbal directions.”
Caller: “I’m not telling you where I live! Just GPS it.”
Me: “I’m sorry; I don’t believe I can help you. If you are located in [Town], we are your closest location.”
Caller: “JUST GPS IT! YOU ARE GIVING TERRIBLE CUSTOMER SERVICE! WHY WON’T YOU HELP ME?!
Me: “Yeah, I’m really sorry, but I don’t think you understand how GPS works. I’m sorry. Have a good day!” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?