Even The Most Supportive Cakes Need Time To Bake
(I am presenting a custom order cake to a mother for her son’s birthday.)
Mother: “Could I have it in pink?”
Me: “Did you order it in pink?”
Mother: “No, but it needs to be pink now.”
Me: “It would have to be remade, and you would still be charged for this one, as it has been completed to your specification.”
Mother: “Oh, but you don’t understand! My son just came out as a woman!”
Me: “That still doesn’t change the fact that you ordered this cake and have now changed your mind after it has been made.”
Mother: “Oh, but, couldn’t you show me some kindness? I’m trying to be supportive.
Me: “Okay, I’ll give you a large discount on this one, but you will still need to pay full price for the pink cake.”
Mother: “Oh, thank you.”
Me: “What time will you need the cake for?”
Mother: “Oh, literally now! I’m just heading over.
Me: “…”
(I eventually convinced her to get a generic “It’s A Girl” cake after wising her up to the fact that I can’t just magically pull a fully made cake out of my a**. Her daughter came into the bakery a week later to thank me. She found the cake hilarious.)
Question of the Week
Have you ever served a bad customer who got what they deserved?