Cash Back Flack
(I am a cashier at a local grocery store. When paying with a debit card, customers can choose to get cash back from their checking account.)
Customer: *absent-mindedly clicks through the buttons on the electronic payment keypad*
Me: “All right, here’s your $50 cash back.”
Customer: “What? I didn’t ask for that!”
Me: “You did, ma’am. You were asked if you wanted cash back, pressed yes, then the $50 amount.”
Customer: “No, I didn’t! I just kept pressing ‘yes!'”
Me: “Well, the “yes” button on the first screen becomes the “yes” button for cash back, then the $50 button for the amount. It’s an easy mistake to make if you’re just pressing it over and over.”
(I am still attempting to hand her the $50 she pulled out.)
Customer: “Well, I don’t want that!”
Me: “I HAVE to give it to you, ma’am. It’s your money from your account. I can’t keep it.”
Customer: “Well, just put it back in my account!”
Me: “That’s not how cash back works…”
Question of the Week
Have you ever served a bad customer who got what they deserved?