An Extra-Large A**-Hole
(The pizza shop where I work has several in-store specials, including $11.99 for a large combination. Unless a coupon or special says otherwise, it’s $2 to upgrade to an extra-large pizza. A regular customer comes in after placing an order over the phone. He is always a little curt and slightly drunk, but I’ve never had a problem with him before.)
Me: “Okay, you had an extra-large combination pizza. Anything else today?”
Customer: “No.”
Me: “That comes to $13.99.”
Customer: “They said it was $11.99.”
Me: “The special is $11.99 for a large, and $2 for an extra-large.”
Customer: “But he said $11.99 on the phone! I spoke to [New Coworker], and he said $11.99!”
Me: “It’s possible he was confused. It’s $11.99 for a large combo, and $2 to upgrade to extra-large.”
Customer: “Look, I asked him twice. I wrote it down!”
Me: “I’m sorry sir, but it’s always $2 more for an extra-large. It’s on the poster in the window. If [New Coworker] said $11.99 for an extra-large, he was mistaken.”
Customer: “I wrote it down!”
Me: “I’m sorry, but—”
Customer: “Do you want me to leave the pizza here? I’m walking away.”
(I turn to my manager, who’s working nearby.)
Me: “Uh, what should I…?”
Manager: *quietly* “Just give it to him. It’s okay.”
Me: *to the customer* “Okay sir, $11.99. Sorry about the confusion.”
(The customer says nothing and hands me his credit card. The machine processes and asks to print a receipt.)
Me: “Thank you, sir. Would you like your receipt today?”
Customer: *annoyed* “No.”
(I finish the transaction and close the register.)
Me: “Okay, have a good day, sir!”
Customer: “Can I get a receipt?”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?