A Latte Attitude
Coffee Shop | Right
| February 6, 2014
(It is the middle of summer with temperatures climbing into the triple digits.)
Me: “Hi! Welcome to [Coffee Shop]. What can I get started for you today?”
Customer: “One large chai tea latte.”
Me: “Alright, no problem. Would you like that hot or iced today?”
(The customer stares at me.)
Customer: “Chai tea latte.”
Me: “Yes, ma’am. Iced or hot?”
Customer: “Latte!”
Me: “Yes, ma’am. The chai tea latte comes iced or hot, and—”
Customer: “Christ! Latte means hot! Do they teach you nothing?! Just give me my chai latte!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
